Perfect Quality Assurance Mechanism
Integrating quality management, environmental management, and occupational health standards, combined with the evaluation criteria of various aspects of excellent performance, a complete Dehui Aviation integrated environmental management system has been established, gradually shifting from physical quality management to full value chain process management.
Quality Assurance Capability
The reliable quality of Dehui Aviation products comes from quality control throughout the entire product production process, from product R&D, raw material procurement, supplier selection, process organization, production operations, to inspection and debugging. Through full-process quality control, a quality management system with its own characteristics has been gradually formed, establishing an integrated management system of ISO9001/ISO14001/ISO45001.
Company Quality Culture
Quality is an important criterion for evaluating our professionalism
Quality management is the responsibility of all staff
Quality improvement is never-ending
Customer needs are our quality goals
Quality Management Goals
The comprehensive target planning system is an effective action system for enterprise leaders to conduct target management, solving the operation of the system of enterprise quality policy and quality objectives, the decomposition and implementation of objectives at various stages and levels.
99%
Factory OutputThree-month pass rate greater than 99%
0%
Zero serious failure rate within the warranty period
95%
Customer satisfaction rate reaches 95% after product use
After-sales Service Plan and Network
After-sales service upholds the tenet of "customer first, excellence-oriented", and with the core values of "virtue unites without boundaries, benefiting services", it wholeheartedly provides customers with "customized design, meticulous production, and follow-up service", striving to create "one-stop" precise service. It provides customers with value-added services that are "all-round (one-stop overall service before, during, and after sales), full coverage (service covers the entire life cycle of the equipment, service covers anywhere in the country), and around-the-clock (7x24-hour service)", adhering to the service philosophy of equipment and people, consistently proactive, enthusiastic, and fast.
One tenet：Customer first, excellence-based
Two concepts：Dehe boundless, benefiting services
Three full guarantees：Full range, full coverage, all-weather
①All-weather：7×24 hour service
②Full coverage：Service covers the entire life cycle of equipment, service covers anywhere in the country
③Full range：Pre-sales, in-sales, after-sales one-stop overall service
Four Principles: Integrity, Standards, Efficiency, Economy
① Integrity: meticulous care and commitment to customers
② Standards：Standard appearance, standard language, standard equipment, standard behavior, standard process
③ High efficiency：Multiple after-sales personnel and supporting service vehicles are ready to depart at any time, ensuring mission accomplishment
④ Economic：The pursuit of the optimal cost-effectiveness of product components, only to continuously reduce the use cost of customer equipment
Service Capacity
Service Model Scheme
General quality problem handling scheme
We provide you with fast on-site service 7×24 hours a day: someone receives information within 24 hours; someone provides feedback on processed information within 24 hours; we have dedicated after-sales service personnel, after-sales service vehicles, and dedicated vehicle repair tools and testing instruments.
After the client's vehicle malfunctions, after-sales service personnel can quickly arrive at the client's location or the vehicle malfunction location. At the same time, our parts warehouse is equipped with commonly used wearing parts and accessories for the vehicles procured in this tender, to ensure that after-sales service problems can be handled quickly and efficiently.
Emergency or urgent after-sales problem handling scheme
① In case of major or urgent repair situations, immediately dispatch after-sales service personnel to the client to understand the fault situation. If the on-site repair cannot be completed in time, the emergency plan measures should be activated.
② If the repair is complex or requires technical upgrades, our company will activate the emergency plan, establish a plan group, and instruct the technical department, quality management department and other relevant departments to formulate solutions. Technical personnel need to be dispatched to the client immediately to handle the problem until the problem is solved and the client is satisfied.
③ If the repair time cannot meet the client's urgent operation needs, our company will provide free backup vehicles of the same grade for the client to use.
After-sales Service
Our company has multiple service outlets nationwide, each with a spare parts warehouse, sufficient commonly used repair parts and wearing parts, and service outlet personnel including regional managers, customer service personnel, and technical maintenance engineers, with dedicated after-sales service.
Warranty period of bidding products
Warranty, the battery system warranty period is 8 years, and the warranty period for the drive and control, braking, steering, hydraulic, anti-collision, and air conditioning systems is 5 years.
Fault response time
Respond immediately after receiving the user's service request notification, arrive on site within 2 hours, troubleshoot within 24 hours, and solve major problems (except for power batteries and drive axles) within one week.
7×24 hour on-site service
Someone receives information within 24 hours; someone provides feedback on processed information within 24 hours.
Multiple parts centers nationwide
There are multiple parts centers nationwide, and after-sales service personnel are also equipped. We can ensure that users are provided with consumables and accessories in a timely manner.
Contact Information
Tel: +86-315-5022323
Mobile: +86-15903252288 /18731502288
Email: dehuihangkong@163.com
Address: No. 7, Hongbei Road, Economic Development Zone, Guye District, Tangshan City, Hebei Province
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